Seeing eye dog turned away from two Walmarts on he same day

[Catherine]

A teen girl and her seeing eye dog were turned away from two different Walmart stores.
The pair have been in numerous stores and businesses with no problems. In both Walmarts they were told no dogs.
The dog had the official harness and they had the right paperwork.



https://www.surreynowleader.com/local-ne...ey-8009036

Walmart head office has apologized, but it is too little too late.
This kind of thing should not still be happening. Seeing eye dogs and other service animals are nothing new.
How are store staff still making the same mistakes, year after year.
It is not just Walmart. Numerous places are making mistakes.
Maybe there needs to be a big public campaign to make people aware again.
No person should be embarrassed like that and it is an insult to the dogs who dedicate their lives to helping  people.
Walmart owes the dogs an apology. How about a large donation to the places that train the dogs. It is the least they could do.

[LPC]

I note from the article that Walmart *failed to respond directly* to the question about whether it is still insisting on documentation. So the issue has not entirely gone away.

Regarding the Uber taxi ride:
"The (driver) was like, 'We don't want dogs in the car,'" she recalled. "It shows on my account that I have a service dog, and he said that I have to wipe the fur, so we got in and I tipped only a dollar because he was rude. Dottie was just chilling on the floor."

I know that in the USA and Canada tipping is expected (whereas in Europe tips are given only for good service rendered). But I wonder...did the rude taxi driver even deserve a one dollar tip?!

[Catherine]

The driver should have had no tip at all. Tipping is a bit of a weird issue here. No one uses cash anymore. We use credit or debit cards. The machines present a tip option automatically. I have to deliberately decline it. If I am picking up a slice of pizza why would I tip. They have just put the pizza in the bag and handed it to me.
We are expected to tip for everything. Good service is no longer the issue. I tipped for a haircut so bad it made me cry.
If she gave the Uber driver no tip, she could get bad marks as a customer and maybe no drivers would pick her up.
I think our system is a little off.

Walmart is doing the minimum to prevent bad publicity. They are not really addressing the issue. They are not teaching their staff to respect service dogs.
This was an actually seeing eye dog. Their harnesses are distinctive and not easy to fake. The girl was also blind. She clearly wasn't faking.

[Aussienan]

I thought everyone should know by now the law regarding service animals it's pretty much the law in most countries it is in Australia.

[Catherine]

I think almost all countries accept service dogs. Still there are incidents with service dogs regularly. I don't understand why this is happening.