Woman with guide dog stopped while entering a store

[Catherine]

A woman with a guide dog was entering a department store in Leeds when the staff stopped her. She was told no dogs allowed.
It was only after the manager was called that she was allowed in the store. The staff seemed unaware of what they were doing wrong.

https://www.mirror.co.uk/news/uk-news/im...k-30477637

This is just happening too often. How is there anyone left who does not know that guide dogs are allowed anywhere.
It is in the news so often that people must know by now.  She should not have had to see the manager just to get into the store.