Is FedEx really at fault here?

[LPC]

Libby, please give the source of your quote in the first post. I searched on Google for the first few words of the quote - and there are lots of Facebook people just repeating the same story. But where is the original complaint by the dog's caretaker, please? It is just possible that it is another Facebook fraud, but we can't be sure without hard facts from the original source. If the original source cannot be found, then the story is suspect.